Improving support. 

We constantly search for better tools to help us provide our clients with quality and timely support. We are in business to help you be more profitable and to help you with the software you have invested in.  Here are two products we recommend for you to get faster response:

                          Instant Messaging.  ICQ LightÔ at www.icq.com is an instant messaging product we have used for several years and a number of our clients use as well.  This product allows you to type messages on your workstation that is received instantly in our support office.  It may not be possible to respond immediately, but the message gets to us so we can direct the call internally and the right person will call you back with the answers you need.  Most of the time the support issue can be resolved right away with a return message.  ICQ can be installed with restricted access so only people you authorize can send and receive messages.  This is a free product and is an excellent way for you to communicate with others in your agency and help us provide quick support turn around time.

                   Remote PC Access.  Sometimes we just need to be there.  When support is more than just a question and answer, PC AnywhereÔ allows the ICS/Ad-Input team to look over your shoulder at the source of a problem.  PC Anywhere must first be installed, with all the security and control possible to disallow unauthorized access.  Once on line, we can operate your system and look at programs and files ourselves rather than tie up a user’s time by having them serve as our eyes. Of course, we never change information without user instructions and approval. There is no better way for us to spot a problem than to be in your system and see exactly what is happening.  The license cost is $99.95 for the host version.

If you would like more information on ICQ or PC Anywhere, please give us a call or e-mail.  We will help you with the installation and/or forward the installation instructions.  Again, we are in business for you!

     Latest Release

 The 8.1 software release, which became available last month has now been installed and is in use at a number of client sites. This release is receiving good reviews. Users especially like the online help, which lets you use the F1 button to access help for any displayed screen. We need all clients to install the new release as soon as possible. It really helps the support effort when all clients are using the same version

                               Additional Fax

Often times, support receives questions about information included in reports. You now have the capability to circle the problem area and fax the report, or part of it, to us. We can then review the problem and get back to you.  Our fax number is 972/495-5624. Be sure to include identifying information, so we know whom to contact.

                           Thanks for sharing. 

Thanks for sharing “how to” information with us for the benefit of prospective clients. We are working to expand the client base, but want to do so by offering solutions we know will work. It helps to be able to call clients, ask how they are handling certain situations, and then relay the information back to a prospect.

Tips and Tricks.   An important function          of this newsletter is to provide users with information to enhance their experience using Ad-Input.  For this reason, we will be including tips and tricks, some of which were supplied by users.

This months Tips and Tricks are in Accounts Payable.

Question:  I accidentally selected all 350 AP invoices for payment. I only want to pay about 50, what is the easiest way to fix this?

Answer:  Run the option, “Select by Date” and enter a 2001 date.  The program will compare the due date, which is greater than the input date, and reset the selected flag.

Question:  Sometimes the production manager issues PO’s for agency jobs. I don’t want these invoices entered in Production, but I need to clear the PO’s, what do I do?

Answer:  When entering invoices, click the “Show PB PO’s” button. The PB PO’s will display and you can select them for clearing.

Question:  I selected invoices for payment, but I only want to make a partial payment on one invoice, what do I do?

Answer:  Go to disbursements, use the “Select by Vendor” option and change the payment amount field.

Question:  After printing checks, I discovered that I typed in the wrong starting number.  Now all my checks have incorrect numbers on the check register, what do I do?

Answer:  If you have not posted, use the “Fix Check Number” option.  If you have already posted, void the checks, then reselect, but print using regular paper since you have already printed the actual checks. Make sure that the correct check numbers are used.

Our experience has shown that sharing “how to” information is one of the most important things a user group can do.  It’s also a great reason to attend user group meetings where you can share information and help guide future development activities.

Welcome aboard….

       Legacy Marketing in Mission, Kansas

                     We want to hear from you

 Users are the best source of information available on how to improve a product. Therefore, we are encouraging you to let us know which things in the system you feel need to be changed, or could use a bit of refinement. We will maintain a list of requested enhancements.  The benefits of some suggestions will be apparent and they will automatically be included in updates. If we are not sure about the suggested enhancement, we will poll our users. This is an important part of our plan to take care of you.  Please e-mail your suggestions to msims@adinput.com.

Thank you…    Mark Sims, President, ICS